Notes on E-Gov, Open Government & Web 2.0

E-government is generally considered to be a public administration reform aimed at enhancing information flows and transparency (Rodríguez, Caba & López, 2006), promoting the active participation of citizens in the decision- making process (Cooper & Yoder, 2002; Gilman & Lewis, 1996), and their engagement in public policy-making (OECD, 2003).

Open Government philosophy is the governing doctrine and transparency often allows citizens of a democracy to control their government, reducing government corruption, bribery and other malfeasance (Schauer, 2011).

Web 2.0 technologies have introduced new ways for the government to interact with citizens (Jiang & Xu 2009), allowing citizens greater involvement in public affairs and encouraging public managers to create more affordable, participatory and transparent models of public sector management (McMillan, Medd & Hughes, 2008).

The development of new ICTs, based on Web 2.0 technology, is transforming the delivery of public sector services and enabling administrations to respond better to citizens’ expectations.